Do YOU have what it takes to answer the call?
KCCDA dispatch operations are conducted by Emergency Communications Officer I (ECO I) and Emergency Communications Officer II (ECO II) positions. An ECO I is a call taker who answers emergency and non-emergency calls and is also trained to process Law Enforcement Information Network (LEIN) requests. An ECO II is a dispatch position that dispatches police and fire agencies and also performs the job functions of an ECO I.
Hiring Notification
If you are interested in being notified about future hiring processes, please submit your contact information here
If you are having trouble with the form or have any questions regarding KCCDA, please email us at aphr@kccda911.org
Under the direct supervision of an assigned Dispatch Supervisor and the general supervision of the Executive Director and Deputy Director, Emergency Communications Officer I answers and processes emergency and non-emergency calls for law enforcement, fire, medical or other emergency services, and receives and processes queries thru criminal justice and Law Enforcement Information Network (LEIN) systems. This position performs an essential public safety function and shall be available for work in all conditions and in the event of an emergency. Interested in learning more? Read the full ECO I job description.
Under the direct supervision of an assigned Dispatch Supervisor and the general supervision of the Executive Director and Deputy Director, Emergency Communications Officer II answers and processes emergency and non-emergency calls for law enforcement, fire, medical or other emergency services; dispatches calls for service and maintains radio communications with all public safety agencies; receives and processes queries thru criminal justice and Law Enforcement Information Network (LEIN) systems. This position performs an essential public safety function and shall be available for work in all conditions and in the event of an emergency. Interested in learning more? Read the full ECO II job description.
An Equal Opportunity Employer
Kalamazoo County Consolidated Dispatch Authority (KCCDA) considers applications for all positions without regard to race, color, sex, age, religion, national origin, marital status, a person’s political affiliation, sexual orientation or gender identity, height, weight, disability, citizenship status, genetic information or any other legally protected status.
We are accepting applications for Emergency Communication Officers (ECO) for 30 hours! Application period ends at 3 p.m. on the 14th.
After the application period ends, KCCDA will hold an ECO Prospect Day on October 27th (and 29th if needed) where chosen applicants will need to be available for three to four hours. Candidates will go through pre-employment skills testing, a short two-on-one interview, participate in dispatch center observations, and go through an oral board interview all in the same day.
NOTE - You must complete all fields of the application form.
If your application is incomplete, you will be eliminated from consideration.
If you have any problems with the application form or have any questions regarding KCCDA, please contact us at 269-488-8911 or email aphr@kccda911.org.